faqs
What services do we offer?
We are a full-service veterinary hospital dedicated to the care of dogs and cats. Our services include wellness exams, vaccinations, diagnostics, emergency care, surgery, X-rays and ultrasound, hospitalization, prescription and premium pet foods, health care products, and an online store for your convenience.
What are our hours of operation?
Our hospital is open Monday-Friday, 8 am to 5 pm. We are here to care for your pets during these times.
How can you schedule an appointment with us?
Scheduling an appointment with us is easy! Simply give us a call at 905-830-0437, or take advantage of our convenient online booking system.
Do we accept walk-ins?
While we recommend scheduling an appointment to ensure we can provide the best care for your pet, we do accept walk-ins based on availability.
What forms of payment do we accept?
We accept cash, credit cards, and debit cards. We also work with most pet insurance providers to make the process easier for you.
Do we offer payment plans or accept pet insurance?
We do not offer payment plans, but we do work with most recognized pet insurance providers.
Can we deliver pet products and diets to your home?
Yes! We offer home delivery of pet products and prescription diets through MyVetStore. There is a small fee for delivery, or you can enjoy free shipping when you pick up your order directly from the hospital.
What should you bring to your pet’s first appointment with us?
To help us provide the best care for your pet, please bring any medical records, vaccination history, and a list of medications or supplements your pet is currently taking.
What is our cancellation policy?
If you need to cancel an appointment, we kindly ask that you notify us at least 24 hours in advance. You can also cancel through the PetDesk App for your convenience.
Can you tour our facility before becoming a client?
We would be delighted to give you a tour of our facility! Please call us at 905-830-0437 to schedule a visit and meet our team.